Orders are packed and shipped Monday-Friday only. Most orders are shipped within 72 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.
DOMESTIC
- Arrives within 3-10 days from shipping date depending on where you reside.
- Not All orders will include a USPS tracking number, you. If you want to track your package please upgrade to USPS Priority Mail. You will receive your tracking information via email once your package has been shipped.
- Please upgrade to USPS Priority Mail if you would like insurance included in your shipment. (USPS covers up to $100 for lost, damaged and missing packages. Insurance will not cover packages that have been confirmed as delivered. Please visit the USPS website for more information.)
- Please note that once a package leaves our premises, it is no longer under our control. If you have a problem with your package, contact the United States Postal Service immediately at 1(800) 275-8777.
- By making a purchase with us, you agree that Chic Empire Boutique will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.
INTERNATIONAL
- International shipping delivery times may vary between 2-12 weeks depending on your local post office. Unfortunately Chic Empire Boutique is not able to provide a better estimated time of arrival as it is different for every country.
- Shipment to Canada usually takes 1-2 weeks to arrive.
- All orders will include a USPS tracking number, but please note it is common to see no additional tracking information once your package leaves the US.
- Please check with your local post office or the customs department for any import duties, local taxes or handling charges that may be applied to your purchase.
- Chic Empire Boutique does not determine any foreign duties or local taxes associated with imported packages and will not be held responsible for any of the charges that may occur.
- Please keep in mind that once a package leaves our premises, it is no longer under our control. If you experience any problems during shipment please contact your local post office immediately.
- By making a purchase with us, you agree that Chic Empire Boutique will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.
EXCHANGE AND RETURN POLICY:
NO REFUNDS OR EXCHANGES ARE GIVEN FOR ONLINE OR IN-STORE PURCHASES DUE TO COVID!!!!
-CANCELATIONS AND CHANGES IN THE ORDER MUST BE COMMUNICATED WITH IN 2 HOURS OF PLACING THE ORDER. CHANGES IN ORDERS NEED TO BE ADDRESSED VERBALLY TO OUR CUSTOMER SERVICE TEAM.
-EXCHANGES CAN BE MADE FOR ANOTHER ITEM/S, AND ALWAYS THE OPTION TO RECEIVE A STORE CREDIT IN ACCORDANCE WITH THE BELOW TERMS.
-EXCHANGES ARE ONLY GRANTED WHEN RETURN POSTMARK IS NO MORE THAN 7 CALENDAR DAYS AFTER THE PACKAGE WAS DELIVERED.
-TO EXCHANGE SIMPLY SEND BACK THE ITEM/S WITHIN 7 CALENDAR DAYS AFTER THE ITEM HAS BEEN DELIVERED.
- IF THERE IS A SYSTEM GLITCH ON A OVERSOLD ITEM (OUT OF STOCK) WE WILL ISSUE A REFUND THROUGH YOUR ORIGINAL PAYMENT METHOD.
-WHEN THE RETURNED ITEM IS RECEIVED, THE NEW ITEM WILL BE SHIPPED
- MERCHANDISE MUST HAVE ORIGINAL TAGS ATTACHED, BE UNWASHED, UNWORN, AND WITHOUT DAMAGES
- RETURN SHIPPING LABELS ARE NOT PROVIDED, EXCEPT DEFECTIVE ITEM/S.
- IF ORIGINAL ORDER RECEIVED FREE SHIPPING, A SHIPPING CHARGE WILL BE INCURRED ON THE EXCHANGED ITEMS AND THE INVOICE WILL BE SENT TO YOU VIA EMAIL PRIOR TO SHIPMENT FROM OUR LOCATION (EXCLUDING THOSE WHO PAID FOR SHIPPING)
***ANY PACKAGES RETURNED WITHOUT AN EXCHANGE REQUEST WILL BE DENIED, AND WILL PROLONG THE EXCHANGE***
***ONCE RETURNS ARE RECEIVED IT TAKES 5-7 BUSINESS DAYS TO PROCESS
****WE CAREFULLY WRAP YOUR ITEMS, IN THE EVENT THAT YOU DO RECEIVE THE INCORRECT ITEM WE DO ASK TO PLEASE SEND BACK THE INVOICE. WE BELIEVE IN ACCOUNTABILITY AND THE IMPROVEMENT OF OUR EMPLOYEES PERFORMANCE.
FINAL SALE
* JEWELRY, PANTIES, SKIVVIES, BODY SUITS, BAG, SHOES, SCARVES AND SWIMWEAR
* CLEARANCE, LAST CALL, SALE EVENT ITEMS AND ACCESSORIES
* BLACK FRIDAY AND CYBER MONDAY SALES ARE FINAL SALE AS THEY ARE ALL RED TICKETED PRODUCTS.
STORE CREDIT* Not redeemable for cash nor transferable* There will be no replacement if package is lost or stolen* Cannot issue a cash refund in exchange for a store credit
ADDITIONAL INFORMATION
*NOTIFICATION MUST BE MADE WITHIN 48 HOURS AFTER THE DELIVERY OF YOUR PACKAGE IF THERE ARE ANY MANUFACTURER DEFECTS AND/OR AN ITEM WAS RECEIVED BROKEN. IF NOTIFICATION IS MADE PASS THIS TIME EXCHANGE REQUEST WILL BE DENIED.
*ONLINE STORE CREDIT CAN BE USED FOR ONLINE SHOPPING ONLY.
SEND RETURNS TO:
CHIC EMPIRE BOUTIQUE
321 NORTHALKE BLVD SUITE 204, NORTH PALM BEACH, FL 33408
EXCHANGE SHIPPING INFO:
ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY. A RESHIPPING FEE WILL BE CHARGED ON ORDERS THAT ARE REFUSED BY THE CUSTOMER AT THE TIME OF DELIVERY OR RETURNED DUE TO AN "UN-DELIVERABLE" ADDRESS.
